In the new world of security concerns and compliance, our industry is tightening procedures for everyone’s protection, including your office, your employees and consumers alike. For this reason, CLS has tightened our support services.
In the event that your Software is in need of support, we are more than happy to help! However, we must follow the terms of your original Support Agreement. We ask each of our customers to designate Support Coordinators for your safety, as well as the privacy of your clients.
We cannot provide assistance to anyone not listed on your current Support Agreement. If your Coordinator wishes to temporarily authorize us to speak with another employee, we require written authorization from one of the original designated Coordinators.
Remember, the more information that you present to us, the quicker our problem-solving process can assist you. Our objective is that, through customer support, we can assist your needs simply and quickly. We hope that if your designated Support Coordinator(s) needs to contact us, that they receive adequate help as well as customer satisfaction.
Any further questions, please contact our receptionist and we can assist you.
Phone: 800-435-7257 ext. 0 or 973-575-5646
Fax: 781-207-0219 (received through eFax service)
Email: Support@collectionsoftware.com