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06/26/12
CLS Listens @ NARCA
Filed under: General, CLS
Posted by: George @ 2:40 pm

CLS’s largest ever NARCA task force touched down in San Diego Tuesday morning. Before we even left the ground in Newark, we ran into customers and prospects; it was a CLS party. Even before the fasten seat belt sign illuminated, we all knew it was going to be a busy week and we could not wait. As we roared down the runway, the CLS Listens team made eye contact across the aisle and rows of the plane, exchanging winks and head nods over our excitement. We’d been anxiously anticipating this moment and it was finally here… CLS Listens had officially begun.

For over 30 years, CLS’s Collection-Master has been the industry standard in legal collections software. We have always prided ourselves on our customer relations, innovative solutions, and our ability to meet your needs with as much speed and efficiency as possible. We attribute much of our success to our communication skills; we think we have done an excellent job representing CLS to the industry and the industry to CLS. As times change, and requirements increase, we are continuing to grow and meet needs as they arise. We came to NARCA with five of our team members to formalize and solidify our commitment to you and the industry; and to listen!

CLS Listens is aimed at increasing our understanding of your business needs so that we can continue to develop software you will find useful and productive. Our new product management team, Isaac Goldman, Chad Hess, and Fred Welles, is tasked with leading this listening initiative. 

At NARCA we spoke with 70 of you, learned about where you see the industry heading, identified some of your pain points both within our software and within the industry in general, and attended 12 client meetings. We are now compiling our findings to help us deploy our resources in the most advantageous fashion possible. From attending client meetings, we learned what is expected of you from your clients. We are using this information to offer viable solutions so to continually enhance efficiency across the board. 

We were excited to report that over fifty percent of all awards given at NARCA this spring were presented to Commercial Legal Software firms! We are proud of our partners who won this year and expect to increase our winning percentage with our continued support and enhancements. 

We are excited and energized. Our industry is changing, but so are we. Our mission is still to continuously enhance the efficiency of legal collections and ethical recoveries, as we have done for over 30 years.

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